1. Overview and Scope

This Shipping & Delivery Policy applies to all orders placed on www.longlinterroller.com (“the Website”), operated under the brand longlinterroller. By purchasing from our Website, customers residing in European countries (“you”, “the Customer”) agree to the terms set out herein.

We are based in Singapore and deliver our extended handle lint roller products to customers within the European region.

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2. Order Processing & Dispatch

Processing Time: Orders are processed and prepared for dispatch within 1 to 3 business days following successful payment authorization.
Order Modifications & Cancellations: Requests to amend or cancel an order must be submitted promptly to linter@longlinterroller.com before the order has been processed for dispatch. Once dispatched, an order cannot be canceled or modified in transit.

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3. Shipping Destinations & Carrier Services

Coverage: We ship exclusively to valid delivery addresses within supported European territories.
Carriers: Shipments are handled via premium international shipping services provided by logistics partners such as DHL Priority, FedEx Priority, or UPS Priority.
Dispatch Location: Goods are dispatched from our fulfillment operational facility.

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4. Estimated Delivery Timelines

Transit Time: Standard international transit to European destinations typically takes 5 to 10 business days after dispatch.
Tracking & Automated Notifications: Upon dispatch, an automated notification containing tracking details is sent to the email address provided during checkout. Additional status updates are transmitted automatically at major fulfillment milestones, such as carrier hub receipt and local delivery assignment.
Delivery Variables: Estimated delivery timeframes are provided as reasonable operational guidelines. External factors outside our immediate control—such as customs clearance procedures, severe weather events, or local postal infrastructure disruptions—may affect final delivery schedules.

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5. Delayed, Lost, or Damaged Shipments

Delayed Shipments: If your order has not arrived within the standard estimated delivery timeframe, please notify us at linter@longlinterroller.com. We will initiate a formal investigation with the carrier.
Investigation & Resolution: Upon confirmation from the carrier regarding a lost parcel, or where investigation determines unreasonable delivery delay, longlinterroller will, according to the circumstances, issue a full refund or arrange a replacement shipment.
Damaged Goods on Delivery: If an item arrives with clear visible damage, please retain all original packaging and notify us within 48 hours of receipt, including relevant photographic documentation, so that appropriate carrier claims can be processed.

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6. Customs, Import Duties, and Taxes

European VAT and Duties: Orders shipped to European destinations may be subject to local Value Added Tax (VAT), customs duties, or administrative clearance fees as mandated by applicable European regional laws.
Customer Responsibility: Unless explicit statutory exemptions or prepaid tax collection mechanisms apply at checkout, the recipient is responsible for any applicable import duties, customs taxes, or regulatory clearing fees required by local customs authorities upon entry into the destination country.

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7. Delivery Address Accuracy & Failed Delivery

Address Verification: Customers are responsible for providing complete, accurate, and correct delivery information at the time of purchase.
* Unclaimed or Undeliverable Packages: If a package is returned to us due to an incorrect or incomplete address provided by the customer, or failure to collect the parcel following a carrier notice, any re-shipping costs incurred may be assessed prior to re-dispatch.

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8. Contact Information

For any questions regarding order status or shipping queries, please contact:

Email: linter@longlinterroller.com
Website: www.longlinterroller.com
Brand: longlinterroller