This Refund and Cancellation Policy outlines the rules, terms, and guidelines regarding order cancellations, returns, refunds, and replacements for purchases made on longlinterroller via www.longlinterroller.com.

By placing an order on our website, you agree to the terms outlined below. This policy is designed in strict compliance with applicable European Union consumer protection regulations, including EU Directive 2011/83/EU on Consumer Rights.

—

1. Right of Withdrawal (14-Day Cooling-Off Period)

Under European Union consumer protection laws, customers residing within the EU/EEA and the United Kingdom have the statutory Right of Withdrawal.

Withdrawal Period: You have the right to cancel your order and return the product within 14 calendar days from the date you (or a third party designated by you, other than the carrier) take physical possession of the ordered goods.
Condition of Items: To qualify for a voluntary statutory return under the Right of Withdrawal, items must be unused, in their original condition, and in their original packaging, complete with all included accessories.
Exercising Your Right: To initiate a return under your Right of Withdrawal, you must inform us of your decision by submitting a explicit written request via email to linter@longlinterroller.com prior to the expiration of the 14-day period.

—

2. Defective, Damaged, or Incorrect Items

We take quality control seriously. If you receive an item that is defective, damaged during transit, or incorrect, you are entitled to a full refund or a replacement under European legal statutory warranty rules.

No Return Required: You are not required to send back damaged or defective physical items.
Notification Procedure: Contact our support team via email at linter@longlinterroller.com within a reasonable timeframe after discovering the issue.
Verification: Please provide your order number alongside photographic or video evidence clearly demonstrating the damage or manufacturing defect.
Resolution: Upon review and verification of the evidence submitted, longlinterroller will, according to your preference, issue a full refund to your original payment method or dispatch a replacement item at no additional charge.

—

3. Shipping, Transit Delays, and Lost Packages

Orders bound for European destinations are dispatched using priority international logistics services provided by carrier partners such as DHL, FedEx, or UPS Priority.

Standard Transit Times: Estimated delivery times provided at checkout are estimates. If an order fails to arrive within the reasonable upper limits of expected delivery windows, please notify us at linter@longlinterroller.com.
Carrier Investigation: Upon receiving your notification, longlinterroller will initiate a formal investigation with the respective logistics carrier (DHL, FedEx, or UPS Priority) to trace the shipment.
Outcome: If the carrier confirms the package is lost in transit, or if an unreasonable delay is verified upon completion of the investigation, longlinterroller will offer you either a full refund of your purchase price or dispatch a replacement package immediately.

—

4. Return Address and Return Process

For returns initiated under Section 1 (Right of Withdrawal):

1. Authorization: You must contact linter@longlinterroller.com to receive explicit return instructions before sending any products back. Returns sent without prior notification may experience processing delays.
2. Shipping Expenses: Unless the item is verified as defective, damaged, or incorrect, the customer is responsible for covering direct shipping costs incurred for returning the item to our designated fulfillment address.
3. Return Address: Authorized returns must be sent to:

longlinterroller
Attn: Return Department
Address: Woodlands 11, #08-30, Singapore

4. Transit Risk: We strongly advise utilizing a trackable shipping service for returns. longlinterroller cannot accept liability for return packages lost or damaged in transit back to our Singapore facility.

—

5. Refund Processing and Approved Payment Methods

All financial transactions and refunds are processed securely in accordance with applicable electronic commerce regulations.

Accepted Payment Methods: Payments made via Visa, Mastercard, American Express, Apple Pay, Google Pay, and supported digital wallets will be refunded directly to the original source of payment.
Refund Timeline: Once a refund is approved by longlinterroller or upon receipt and verification of returned items, the payment will be released. The funds will typically appear in your account within 5 to 10 business days, depending on the processing times of your payment provider or financial service institution.
Deductions: Refunds issued under the 14-day Right of Withdrawal will include original standard outbound shipping costs. Return shipping costs incurred by the customer are non-refundable unless the product was proven defective or incorrect.

—

6. Contact Information

For any inquiries, cancellation requests, or assistance regarding our Refund and Cancellation Policy, please contact our support team:

Brand / Store Name: longlinterroller
Website: www.longlinterroller.com
Customer Support Email: linter@longlinterroller.com
* Return Facility Address: Woodlands 11, #08-30, Singapore